How can we help you?

Please note your device may or may not be connected to WiFi during your service process, either way this would not effect our remote online service, upon completion you will be sent direct instructions that will guide you.

Please note your device may be on or off during your service process, either way this would not effect our remote online service, we will email you upon completion of the unlock.

Please note a sim is not required in your device during your service process, either way this would not effect our remote online service, however please ensure to have a SIM available to activate in the device upon completion of your unlock. when completed you will be sent direct instructions that will guide you

Please note the automated device checking system is currently performing the necessary eligibility checks on your device for your unlock, these checks are essential and are required to be completed prior to the release of the unlock. You will be sent a notification update shortly.

Please be assured that your unlock is processing and we are chasing completion. For up to date tracking information please login to order tracking through the website where all information regarding your order can be viewed.

As the unlocking process is automated there is a large amount of administration involved in changing orders, this is why we clearly state on the website that this information must be correctly provided or further steps and charges will be required. As per our terms and conditions, it is up to the customer to ensure the correct input of the device information when purchasing. We are unable to provide a refund in these circumstances. Please refer to our refund policy point 5 accepted at the point of purchase for more information. In order to complete the unlock please repurchase to replace your order under the correct imei number.

We must highlight that we operate a fully automated service as presented to you at the point of purchase, we automatically book the service at full cost with our suppliers. Regarding your order that is processing we refer you to point 2.1 of the refund policy that was accepted at the point of purchase: 2.1. Your phone is already unlocked but you still placed an order with us. We incur costs on submission.

'Did your device prompt you for an unlock code prior to ordering the unlock code service?' We highlight the importance that the device must prompt for an unlock code at the point of purchase. The code unlock service has been fully provided at full cost to our business by our suppliers. Unfortunately, we cannot be held responsible for your decision to purchase our fully automated unlock code service for a device that wasn’t prompting you for an unlock code. We also highlight the importance that the device must prompt for an unlock code at the point of purchase.