Payments
There could be several reasons why your payment has failed. Some common reasons include: 1. Insufficient funds in your account. 2. An expired or invalid payment card. 3. Your payment card has been declined by your bank or financial institution. 4. A technical issue or error on the payment processing system. 5. The payment details you entered were incorrect or incomplete. If your payment has failed, you should contact your bank to inquire about the reason for the failed payment and to explore your options for resolving the issue. You may need to provide additional information to approve the transaction or use a different payment method to complete the transaction.
We politely refer you to the terms and conditions agreed to and accepted at the point of purchase that clearly explained the unlock service. Due to the device being instantly submitted to our automated systems for eligibility checks, we incur an instant cost which is non refundable to our business. This is highlighted within the terms and conditions that you agreed to at the point of purchase. Please note that the service has been booked and will still be provided for your submitted IMEI by our suppliers at full cost.
We must politely first refer you to the refund policy that you agreed to at the point of purchase that clearly highlighted the service terms and conditions. Please review the below policy for reference to your order: Refund Policy
